Customer Support Operative (Ref: 10450)

We have an exciting opportunity for a Customer Support Operative to join our team at our Redditch Asphalt operation. This role is fast-paced, dynamic, extremely varied and challenging, however also very rewarding for someone who genuinely cares about customers and enjoys working with other like-minded, hardworking people. Key tasks range from welcoming customers, up-selling products, processing orders and sales administration including customer query resolution. This is an ideal opportunity for someone who is passionate about their work and is looking for employment with a company who, in return for their commitment and hard-work, genuinely cares about their safety, health, wellbeing, job satisfaction and career development.

 

About the role

 

The most important thing for us is that you can work safely and look out for yourself and your colleagues. Secondly, it’s a genuine passion for customer service and doing everything in your power to make their experience consistently excellent.

 

Other elements of the role include:

 

  • Upselling our range of Complimentary Products to customers
  • Receiving Customer Orders and processing them
  • Weighing vehicles in and out of our weighbridge and producing relevant documentation with correct order numbers in place
  • Dealing professionally and effectively with internal & external customer requirements, queries and complaints

 

What will you bring?

 

  • Excellent communication and customer service skills
  • Strong IT literacy
  • Flexibility with work hours and willing to work weekend and evening shifts
  • The desire for training and willingness to learn
  • You will need to develop a sound appreciation of Health & Safety, housekeeping and environmental regulations
  • Carry out pre-start checks on fixed and mobile plant and ensure that it is safe to operate
  • To carry out maintenance including greasing / visual inspections as per the schedule
  • Operating the Loading shovel inclusive of fork attachments

 

What can we offer you?

 

  • Competitive Salary, bonus and benefits recognising the contribution you bring
  • Opportunities for Career Progression both at home and abroad
  • An inclusive and safety focused culture with people at the heart of the business

 

Why join Aggregate Industries?


While you help us become a leader in innovative and sustainable construction solutions, we promise to help you grow in a dynamic working environment that offers attractive working conditions and encourages personal and professional development 


About Aggregate Industries


We’re at the frontline of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 200 sites and around 3,700 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. A full range of products which will help you work sustainably, safely, professionally and profitably.
We’re also a proud member of Holcim, which is the leading global building materials and solutions company with around 70,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.


#BuildingProgress for people and the planet.



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About Aggregate Industries

We’re at the frontline of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 200 sites and around 3,700 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. A full range of products which will help you work sustainably, safely, professionally and profitably.

We’re also a proud member of Holcim, which is the leading global building materials and solutions company with around 70,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets. #BuildingProgress for people and the planet.