Customer Service Representative (Ref:10378)

We have an exciting opportunity for a confident Customer Service Representative to join our enthusiastic team at our North End sales offices based in Ashton Keynes.

 

About the role

 

You will be the deliver professional, customer service for our building products division to agreed KPIs and SLAs, portraying an excellent company image to customers, encouraging repeat business.

 

Other elements to the role include:

 

  • Achieve service targets and overall business target across the establishment, maintenance and improvement of business relationships and market knowledge within a designated territory
  • Deliver a best in class orders service by identifying customer needs and going the extra mile
  • Act as a focal point for customers for the provision of a wide range of information, and to ensure customer’s needs are fully met
  • Make the best economic use of the company resources to ensure delivery to the satisfaction of the customer
  • Negotiate schedules to the mutual benefit of the company and customers to ensure products arrive to depot / on site when required
  • Proactively manage orders through the project schedule
  • Liaise with customers, solve problems provide information, resolve complaints appropriately
  • Develop relationships and build rapport with internal and external customers
  • Take orders accurately including associated administration when required
  • Decide delivery priorities in the event of supply problems and guide dispatch through a revised schedule
  • Investigate customer queries, report back with recommendations internally
  • Communicate issues discovered with transport of stock availability
  • Liaise with production/dispatch personnel to anticipate potential customer service issues and seek to resolve any such problems

 

What will you bring?

 

  • Experienced in customer service delivery
  • Excellent telephone manner
  • Good IT skills
  • Able to work under pressure
  • Self-motivated
  • Able to work collaboratively with the team

What’s on offer?

 

  • Competitive Salary, bonus and benefits recognizing the contribution you bring
  • Opportunities for Career Progression both at home and abroad
  • An inclusive and safety focused culture with people at the heart of the business

 

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Why join Aggregate Industries?

While you help us become a leader in innovative and sustainable construction solutions, we promise to help you grow in a dynamic working environment that offers attractive working conditions and encourages personal and professional development 

About Aggregate Industries

We’re at the frontline of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 200 sites and around 3,700 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. A full range of products which will help you work sustainably, safely, professionally and profitably.

We’re also a proud member of Holcim, which is the leading global building materials and solutions company with around 70,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

#BuildingProgress for people and the planet.



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About Aggregate Industries

We’re at the frontline of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 330 sites and more than 4100 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and export supply materials for cement and offer national road surfacing and contracting services.