In this Customer Service Representative role, you’ll be our primary point for incoming telephone orders, portraying an excellent company image to customers and identifying customer requirements to make the best economic use of the company resources, ensuring delivery of customer satisfaction at all times.
About the role
Reporting into the Sales Administration Manager this role delivers professional, customer service for Aggregates within the Regional Customer Centre to agreed KPIs and SLAs.
Your other key deliverables as a Customer Service Advisor will include:
Portraying an excellent company image to customers encouraging repeat business
Act as a focal point for customers for the provision of a wide range of information, and to ensure Customer’s needs are fully met
Take orders accurately including associated administration when required
Identify customer requirements and make best economic use of the company resources to ensure delivery to the satisfaction of the customer
Liaise with customers, solve problems, provide information, resolve complaints appropriately
Develop relationships and build rapport with internal and external customers
Liaise with planning/production/dispatch personnel to anticipate potential customer service issues and seek to resolve any such problems
As a Customer Service Advisor you will bring:
Experienced in customer service delivery
Able to work collaboratively with the team
Able to work under pressure
Excellent telephone manner
Customer focused approach
Organised with ability to prioritise
Experienced in using various IT systems and packages
What’s on offer?
Competitive Salary, bonus and benefits recognizing the contribution you bring
Opportunities for Career Progression both at home and abroad
An inclusive and safety focused culture with people at the heart of the business
About Aggregate Industries
We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 330 sites and more than 4000 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services.
We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.
Why join Aggregate Industries?
To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in.
We want to build a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
We’re at the frontline of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 330 sites and more than 4100 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and export supply materials for cement and offer national road surfacing and contracting services.