In this Customer facing role, you’ll be our primary point for incoming telephone orders, portraying an excellent company image to customers and identifying their requirements to make the best economic use of the company resources, ensuring delivery of customer satisfaction at all times.
About the role
Reporting to the Commercial Services Manager, you will monitor the order progress to ensure fulfilment of customer requirements, resolve cash sales where appropriate and investigate and update invoice queries. Your other key deliverables as a Customer Service Representative will include:
Take orders directly from customers and liaise with production sites to fulfilment of order
Acting as commercial link between customers and the overall business
Support the external business managers in their role
Act as the focal point for customer information
Monitoring and resolving admin queries
Deputising for Transport Manager as required to cover logistics function to ensure customers receive timely deliveries in his/her absence
Build strong relationships with hauliers in order to become their preferred Aggregate partner
You’ll need a proven customer service track record, ideally within a construction-related sector. Self-confident with motivation and initiative, you will possess the communication skills to deal with people at all levels, both within and outside the organisation. As a Customer Service Advisor you will also bring:
the ability to work under pressure
superb customer focus
the ability to quickly develop sound knowledge of both our product range and customers
Highly motivated and willing to focus and commit
Ability to dealing with different stakeholders with differing levels of knowledge
Committed to exceeding expectations
Competitive Salary, bonus and benefits recognizing the contribution you bring
Opportunities for Career Progression both at home and abroad
An inclusive and safety focused culture with people at the heart of the business
About Aggregate Industries
We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 330 sites and more than 4000 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.
Why join Aggregate Industries?
To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. We want to build a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
We’re at the frontline of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 330 sites and more than 4100 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and export supply materials for cement and offer national road surfacing and contracting services.